Kevin Durio joined the company in 1999 and is Vice President of Customer Support and Service. Kevin leads the ACT! Support Team in North America and the Service Team for ACT!, Peachtree, Timeslips, and DacEasy. He has over 18 years of experience in Customer Service. Prior to joining the ACT! Team in late 2007, his career focused on Business Accounting Software products in several roles including support analyst, quality assurance, trainer, and support leadership. Kevin led the Peachtree Support business to achieve industry standard Support Center Practices (SCP) certification for six consecutive years with a strong focus on process re-engineering to deliver a premium customer experience. He is recognized as a Certified Support Manager, CSM, by Service Strategies.