Understanding Permissions & Icons in the Act! Community

The Act! community is permissions based - what you see on the community is determined by the permissions you have been granted. Below is an explanation of how permissions work in the community, and how to request special access to private areas of the community.

Permissions are role specific and granted to those who request and meet certain criteria, such as being an Act! Certified Consultant, employee, beta participant, etc.). Members who have role based permissions may have access to private areas on the community where they can gather to talk about topics and interests specific to that group. Icons representing those groups appear next to each member’s username. Here are the most common icons you will see in the community, a summary of what they represent, and links to request access:

User Roles

Swiftpage employees, Moderators and Administrators on the community are clearly identifiable with this Act! icon. It also allows employees access to some private boards. "Truth through transparency" is our goal here on the community. If you are a Swiftpage employee and you do not see this icon next to your username in your profile, please request access.

The employee’s role is identified by the text underneath their usernames. (i.e Moderator, Administrator)

Moderators help to maintain a positive and healthy environment on the community by enforcing community guidelines, responding to abuse reports, managing member’s posts, and responding to member suggestions and requests.

Administrators can grant and remove member permissions. In addition to granting permissions, the Community Manager creates and manages all aspects of the community structure including set up and maintenance of forums (a.k.a. boards), blogs and announcements as well as the layout (or look and feel) of the community. If you need assistance with any community structure or permissions related issues, email us at

Represents Act! Certified Consultants (ACCs) in North America. ACCs have special forums where they can discuss and share information among their peers. If you are an ACC and do not have this icon next to your username in your profile, please request access..

Represents Act! Certified Consultants (ACCs) outside of North America. If you are an ACC outside of North America and do not have this icon next to your username in your profile, please request access.