Welcome! I'm happy to be a part of this new blog and to share with
you the latest changes to our support services for ACT! by Sage in
North America. With over 18 years experience in customer service I
have had a unique opportunity of learning something new with each
customer interaction and always appreciate new perspectives and ideas.
Your participation in this community is a great way to help guide
decisions and shape support improvement initiatives for ACT! by Sage.
In fact, as a result of your feedback we have expanded our support services to include chat and email support. With a current Support Plan or Getting Started Warranty you
can now begin a live chat session with a Support Specialist to assist
with quick and efficient solutions to your ACT! questions. For less
urgent questions, you can also submit an email support incident and
expect a response from a Support Specialist within 4-business hours.
Chat and email support can be easily accessed from our Online Services Page
at act.com. The quick tutorial video included below provides a
step-by-step guide so that you can quickly login and begin your chat
session with a Support Specialist today!
We have also updated our Support Resource Center to
provide a quick reference to the self-service options available at
act.com. The self-service solutions in our knowledge center continue
to grow and are further complimented by the solutions and assistance
offered to you here at the ACT! Customer Community.
Are you using these new services?
Vice President, Customer Support & Service
Message Edited by kevin_durio on 04-06-2009 08:40 AM