We are very fortunate to have 3 million loyal Sage ACT! users worldwide - close to 30,000 users are here in the Sage ACT! community! I'd like to thank each of you for your loyalty and passion for Sage ACT!.
We're always looking for ways to help users get the most out of Sage ACT!. Fortunately, we have a great support network to help you do just that:
ACT! Certified Consultants (ACCs) - our ACCs are independent professionals who are passionate about Sage ACT! and their customers. This exclusive group is trained and authorized by Sage to sell, implement and guide you in using Sage ACT!. Many of you have benefited from their invaluable expertise and experience both on-site and here in the community where they have a huge presence. Our ACCs are dedicated to ensuring Sage ACT! is meeting your needs. Because of their passion for both the product and their customers, they are very vocal about sharing any feedback you have with us through the venues they have been provided as Sage partners. You can find out more about ACCs here.
Development Partners - certified by Sage, Development Partners provide valuable software applications that add functional value and extend the Sage ACT! solution footprint in many innovative ways. You can learn more about the many available Add-on solutions certified and/or endorsed by Sage here.
Community Members - our community members are the best! We have a vibrant and growing membership where Sage ACT! customers, partners and other technical experts provide insight, advice and stimulate conversation. We are fortunate to have such a dedicated, diverse, passionate and knowledgeable group of individuals contributing their time and experience for everyone's benefit. Becoming a member of the community is free and allows you to post questions and vote on the posts and ideas of other members. Join the Sage ACT! Community here.
We have a number of ways to gather and sort your feedback and comments for further analysis. As the name implies, the Share Your Ideas forum, which is actively monitored by our product management team, is available for you to share your great ideas for improving Sage ACT! 365 days a year. Many members provide their feedback in our product forums here in the community. Depending on your version, you might choose to post your input in either the Sage ACT!, or Sage ACT! Premium forum. In addition, we use in-product surveys, targeted surveys and direct interviews with prospects, customers and partners to gather your feedback. Hundreds of customers participate in our annual beta program and provide invaluable input for new releases.
Reporting what you believe is a Software Defect If you think you’ve found a defect in Sage ACT!, we would very much like to hear about it. You can post information about the issue in either the Sage ACT!, or Sage ACT! Premium product forum. Not only are these forums monitored by Sage personnel who will work to reproduce your issue, other Sage ACT! users might also provide helpful information. If our team can reproduce your issue, they will log it in our defect database and acknowledge it in the product forum. As workarounds and product updates are available, the team will provide updates in the community, in-product and in the knowledgebase.
Connecting with Sage Our primary social hub for interacting with you is here in the Sage ACT! Community. Of course, 3 million users don't necessarily stay connected in the same way, so you can join the conversation in your social media site(s) of choice; Twitter (@ACTbySage), Facebook, LinkedIn, and YouTube. You'll find Sage users, partners and staff ready to engage in conversation surrounding Sage ACT!. In addition, there are several fan and partner created LinkedIn groups with lively discussions you may enjoy. We're listening in on the conversations in many of these groups, so regardless of where you choose to engage, you'll likely see participation from one or more of our Sage ACT! team members.
The entire Sage ACT! team respects and welcomes the wealth of knowledge, experience, passion and ideas the worldwide Sage ACT! community has to share. I encourage you to utilize the expertise of our ACCs, the functionality-extending tools from our Development partners and the support of other community members to enhance your Sage ACT! experience. We also welcome your feedback in any of our social media venues, including here in the community, to help us continue to improve Sage ACT!.