Since installing our new phone system, some Act! customers and partners have been experiencing significant hold times, and voice-mails that aren't being routed properly to their destination. This is not the experience we had planned for our customers and partners, and I want to let you know that we are aware of these issues and working diligently to resolve them as quickly as possible.
I encourage you to post any issues you may be experiencing here in the community where thousands of users and partners with vast knowledge of Act! may be able to assist. In addition, moderators from the Act! team are on hand to respond during regular business hours.
I'd like to thank you again for your patience with us through this transition.