Social media gives you a fast and simple way to stay close to the things that your customers care about. Now, Sage ACT! 2013 helps you capitalize on this unique insight by integrating with popular social media services. It pulls your customer’s recent posts together into one centralized view on their contact record. Once your social media “Connect” or “Friend” link is established in Sage ACT! 2013, Social Updates provides you with an insider’s look by displaying a collection of your customer’s last 25 posts to LinkedIn® and Facebook®, as privacy access allows. When you leverage this new feature you will develop a greater understanding of your customer’s needs, opinions and life events so you can act swiftly with a personalized phone call or a meaningful sales offer and message.
Here is what you gain with Social Updates in a Snapshot:
Develop unique insight based on a greater understanding of your customer’s day-to-day interactions through a centralized view of your contact’s last 25 posts made on LinkedIn® and Facebook®.
Dig deeper for more information by clicking on a post to display the complete social media profile.
Improve your sales and marketing effectiveness by actively watching your customer’s posts and related sentiments so you can gauge delivering the right offer and message, at the right time.
Put a face to a name by viewing recommended Sage ACT! contact match-ups and associating them with your LinkedIn Connections or Facebook friends.
Imagine the edge you’ll have! Leverage the insight you can gain from social media updates with Sage ACT! 2013.