on 03-17-201007:52 AM - last edited on 08-22-201608:24 AM by Gary W
I have been travelling of late and recently attended the Gartner CRM Event in London.While this event is primarily focused on CRM it was great to hear Michael Dunne, Gartner Analyst, say something really important and true about ACT!.In one session he was explaining the various vendors in the Sales Force Automation segment of the CRM space.As he was summarizing vendors he pointed out that of all the vendors the largest user base was ACT! with somewhere over 3 Million users.He attributed this to personalization, ease of use and familiarity by Sales individuals and professionals.I already knew this but it’s good hear from others and interesting to watch people’s reaction when they hear such statistics about ACT!People always seem illuminated but not surprised by this fact. I appreciate Michael highlighting this point.Another really interesting insight from the conference was the focus on how to get more internet and social media connected experience into an organization’s selling activities – since ACT! 2010 (v12.0), introduced in September 2009, we have had the Web Info tab.This feature brings rich contextual awareness of specific websites and services directly into ACT! This has been a really fun, innovative and highly practical ACT! features.
It’s also really exciting to have ACT! 12.1 in market.This in-line release for ACT! 2010 (v12.0) retires a number of in market topics that have been reported by customers.This release also includes feedback provided by our community.As you know, we have the Ideas Exchange section of this community.We have hundreds of suggestions and all are taken seriously – in fact it’s a very important tool as we plan future releases.In v12.1 the team has incorporated about 50 ideas contributed by you in this forum.This is the kind of closed loop, hear the voice of our customer interaction that helps us help each other to keep ACT! aligned with what you need.
If you have any interesting examples of how you have used the Web Info Tab I would love to hear from you.I always find the best examples of use come directly from our customers like you.
Thanks for being a member of our community and keep those ideas coming!