Like many applications, Sage ACT! communicates across the network with database services such as Microsoft SQL, or online services such as Sage E-marketing for ACT!. Network communication requires ports to be open for free flow of information. Firewall software on your computer, and at your Internet router/modem are designed to secure your computer and/or network by blocking most network communication, unless you specify otherwise. In this Fast Tip, you’ll learn which ports need to be open to allow communication between Sage ACT! clients and servers.
Sage ACT! and Your Firewall
Most firewalls will prompt you for access when Sage ACT! is opened for the first time. When sharing, synchronizing, or accessing data across a network, it is important to allow all processes from Sage ACT! and Microsoft SQL Server through your anti-virus/firewall software. If any processes are blocked, Sage ACT! may not operate correctly. In addition, with some firewalls, attempting to disable the software will actually cause them to block network traffic. In the event that you block a Sage ACT! process from running, you will need to configure the exceptions or exclusions area of the anti-virus/firewall software and allow full access to the process/port.
Depending on the Sage ACT! programs/processes you are using, the following Sage ACT! and Microsoft SQL processes/ports should be added as exceptions to your anti-virus/firewall software:
Only those processes/applications running on the computer need to be added as exceptions. For example, if you are not using Sage ACT! Email, and are using Outlook instead, then you do not need to add ACTEmail.exe as an exception.
The following ports should be accessible on the Server computer/firewall:
By enabling access to the appropriate application processes and ports, you can ensure successful communication between Sage ACT! clients and servers when sharing, synchronizing, or accessing data across the network!