I am happy to join this leadership blog and look forward to exchanging ideas with you.In my Customer Loyalty role, I have the unique opportunity to interact with many of you and have been moved by the passion that our customers share though the community.
As I begin to blog this morning, I reflect on the loyalty goals that were accomplished this year.Our focus was to reduce your support wait times, improveprocess(es), and be your customer advocate, driving product changes for your business.Now, you have a voice of your own.
This community continues to be instrumental in our customer loyalty initiatives by providing an opportunity to share ideas and experiences with your peers, as well as a vehicle to communicate directly with your ACT! Leadership team.We will continue to maximize community and customer survey feedback to drive improvements that add value to your overall customer experience. Your voice is heard and appreciated!
In the spirit of sharing feedback, I would like to solicit your input.How has the community provided value to you over the past year and how may we continue to do so?
I look forward to your continued participation in the community and welcome your comments!