As a customer experience advocate and a sarcastic humor enthusiast, I’ve been putting a lot of thought into the importance of tone and the art of conversational balance both as a consumer and a service provider. I remember when I was first honing the art of sarcasm as a young adult and accidentally offended others with my failed delivery of sarcastic quips. Now working on the Act! Cloud Customer Success team (Beta now open – sign up here), I’ve become even more interested in avoiding unintentional negative interactions while maintaining the sincerity of Swiftpage’s fun culture. Whether you’re working on internal, marketing, or support related communications, your tone can greatly affect the successful transmission of your message.
Here are a few steps to help your business check your tone while maintaining personality (when you can):
In the end, conversation is an art. You won’t always get it right, but as long as you recognize the effect your tone has, and maintain it as a priority, you can ensure that you will continue to improve.
How does your business maintain a consistent and appropriate tone?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.