Online reviews are a key deciding factor for many consumers. Whether it's Apple's store, Home Depot, or Amazon I'm frequently sorting by rating and looking only at the top.
Reviews are trickling in for Act! v16. I'd love all of our self proclaimed Act! Fanatics to leave us their thoughts. And while I'd love to get only positive review`s, I'd like to see greater numbers to give the rating we have more weight.
Post your own and tell us what you think. Are there other sites we should be paying attention to?
For your business, make sure you are asking your best customers to leave reviews online. A single star difference can amout to a 5-9% increase in revenue in a study of Seatle restaraunts. http://hbswk.hbs.edu/item/6833.html