bybenjamin10-25-201308:15 AM - edited 10-25-201308:16 AM
Act! is both a turn key solution that can enable producitvity from deskops, mobile, web, or a combination right out of the box AND a platform that lends itself to deep customization for a wide variety of needs.
If you are interested in pushing the bounds of what Act! can do and are a little technical, take a look at the attached whitepaper.
Check out our marketplace for examples of how this has already been extended.