on 08-23-201005:10 PM - last edited on 07-28-201111:08 AM by tmergel
Dear ACT! Stakeholder,
A number of stakeholders have inquired as to why ACT! 2010 is not compatible with Office 2010. I will mention in advance there is not a single right answer and recognize there are varying points of view. I am not asking for agreement, but do want share perspective on this challenging topic. I will also provide reference to resources that can help affected customers be successful with ACT! and Office 2010.
ACT! 2010 began shipping in September of 2009. We provided an “in-line” update in March 2010. Office 2010 was released for retail sales in June 2010 which was about 10 months after ACT! 2010 shipped. During development of any version of ACT!, we carefully consider common applications and operating systems that are likely to be used by our customers. We develop and test ACT! to assure compatibility with these in-market applications so that a new version of ACT! will work with what our customers already have. We then list the compatible applications, operating systems, etc. in our system requirements. Since Office 2010 was introduced so long after ACT! 2010, we worked to include full compatibility for Office 2010 (32 bit) with ACT! 2011 which begins shipping next month.
One can certainly ask why not create a patch or update for ACT! 2010? It’s common in the software industry to sell a maintenance/subscription plan which provides new features and updates during a period, which is typically a year and can be subsequently renewed. We offer maintenance plans for ACT! starting at $89, which provides such updates. For example, ACT! 2010 customers on such a plan will receive comparable licenses of ACT! 2011. If you view ACT! as a strategic part of your work, a maintenance plan ensures ongoing updates. If you view ACT! as a point purchase and don’t expect a lot of changes you can buy without maintenance and elect to purchase an upgrade later.
I realize there are cases where an existing ACT! 2010 user buys a new computer with Office 2010 pre-installed. Or someone buys a new PC with Office 2010 pre-installed and then buys ACT!. There is limited compatibility between ACT! 2010 and Office 2010. If the order of installation and set-up was first ACT! and then Office 2010 many functions will work. If Office 2010 was installed before ACT! 2010 you will need to apply an updated file to get to the same point. We have an article that will help you understand what functions and what does not by going to the Knowledge Base link below. Also, the Sage Customer Service team can talk you through options by calling 866-873-2006 .
I realize this topic is causing some customers frustration and I apologize for the inconvenience I encourage any North America customer to check out the resources above. I wanted to explain and provide some guidance to resources that can help you.