We all know that your contact relationships are the most valuable thing you can manage. And part of managing those relationships is keeping track of who your customers know especially when they have referred you to some of their friends and colleagues. In the newly released ACT! 2009 (11.0) Service Pack 1, there is a new feature called “Relationships”. This feature allows you to “link” or create relationships between contacts. For example, if Contact A has referred you to an old friend, Contact B, you can link the two contacts together and then specify how they know each other. This information is helpful when talking to either contact and in trying to secure new leads. This service pack is FREE for all ACT! 2009 and ACT! Premium 2009 users through ACT! Update. (Help>ACT! Update). Once you have the service pack applied, you can add this feature by adding the tab to your layout. To do this, go to Tools>Design Layouts>Contact. Once you are in the Layout Designer, select “Tabs” from the Edit menu and then add the Relationships tab. There are other great enhancements in SP1 as well. For a complete listing of what this service pack contains, search either KB ID 23645 (for Windows product edition) or 23644 (Web product edition) from ACT! Knowledgebase site.