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by Silver Elite Contributor
on ‎11-25-2014 06:06 AM

Thomas

 

I handle this using the history Result field.

 

Call Completed I regard as Outbound

Call Recieved I regard as Inbound

 

But it would be nice to be able to change the wording/ add other options in these standard activities if desired.

 

You could create custom activities but these don't report well as they often get lumped into the "other" category

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