was playing with smart task and i noticed a few things that should be incorportated
should be able to do mail merge from template
did not see the option to add fields in message area
should also be able to create links so that you can inbed a video link
It would so helpful to be able to tell the record manager which opporutnity or customer was marked as closed-won instead of just letting them know one of their opporutnities was marked.
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