It would be appreciated and more proactive if the Act! installer did a check and alert wherever the 64bit version of Office is installed. This way, the Act! installation could be halted until the Office 32bit reinstalled instead, rather than needing to start all over again after Act! is installed, learning this when at the final Outlook configuration stage.
Improve the existing Act! emarketing reporting on clicks, allowing users to see which specific hyperlinks were clicked by a recipient.
This information may help to to further prioritise or route leads within a sales team, depending on exactly how the recipient has interacted with an email.
If Sage ACT! had an API, then you could use a web service like Zapier (or IFTTT) to create integrations with Evernote and a whole host of other apps. I work with both Sage ACT! and SugarCRM and one of the wonderful things about SugarCRM is that you can use Zapier to automate the creations of leads (JotForm/WuFoo/unbounce/mail chimp/constant contact), create tasks (from evernote note), contacts from google docs, calendar entries or go the other way and create a facebook entry from a SugarCRM entry and whole lot more.
I would love for ACT! to have an API that we could utilise with Zapier or IFTTT. It would extend the abilities of ACT! well beyond the mere scope of a contact manager/customer relationship management piece of software.