When uploading a backup of an existing Act! database to an Act! Premium Cloud account the user interface could be improved.

After you initiate the upload the only message you see is "waiting for response from upload.eu.hosted.act.com etc" which makes me think that the upload has yet to be initiated, since it has apparently not yet had any response from the server.

The large "daisy" icon on the screen isn't animated so that looks like that is also not doing anything (I suspect it's just a static graphic).

The next interaction you get is when the upload has completed when a "Thankyou" screen appears after some considerable time has elapsed (could be hours) leaving you all that time wondering if anything is happening at all and if you should just cancel the upload and try again.

Could we not have some sort of "Uploading Now"  message or even better a progress bar to indicate how far the process has gone? Give the users a nice warm cozy feeling that all is well. This could be their first experience with Act! and it's important that it's a good one.

We have customers in 89 different countries and all operate on different time zones.

when we launch an AMA drip campaign it would be great if we could launch at a specific date and time based on the contacts local time zone.

This would get us better open rates

it would need a local time zone field for the contact and if it could display the local time also it would be a bonus

When looking at Activity we have only got the Icon of the Activity and not the Activity Type name.

That is OK for the default Call, Meeting, To-Do, but useless on other Activities unless a custom Icon has been created as all the Icons are the same.

Please can we have the option to display the activity type Name

It would be great if you could use landing pages in AMA to look up existing contacts and update data fields.

For example I want to create a landing page to subscribe to our printed newsletter, once someone has entered their data in a landing page it needs to query the database to see if their is an existing contact there already and update the newsletter field if they are if not create a new company and contact.

I understand this is currently not possible

Direct Mail is still an effective medium for marketing!!

It would be great if you could trigger a direct mail action in AMA

lets say a prospect buys for the first time....rather than email it would be great if AMA could print off a DM letter your could post to the customer

customer buys you change the ID status from prospect to new customer this puts them in a new group triggers a print of a letter to send in the post then changes status to customer

thanks for listening

the go kart guy

A customer would like the ability to set a permission for Allow history editing preference to be set per user

Rather than for the full database for all users 

A customer that I have had communication with today has asked if there could be the ability to either minimise or completely remove the KPI bar in opportunities

we are a global company operating in 98 different countries

because I have to create multiple campaigns to localise the content I create the base email content in templates then modify the content in each drip marketing campaign.

but I have found my template area getting very BUSY if I could arrange this in folders it would be much easier

How many people routinely have the add-ins tab selected when using Outlook? Answer; no-one.

How much easier would it be to access the Act! integration features from a right-click on an email than from the add-ins tab which takes an additional click to get here plus an another click to return to the Home tab.

Third-party Outlook integration add-ons have demonstrated that this is, by far, the best way to access this functionality.

Act Companion should be able to record outgoing calls and add to contact histories..

It would an added bonus to record SMS to contact history records   

Add an option in the Outlook/Gmail Integrations preferences > Schedule Automatic Integration... to hide the "Act! Integration Progress" window that pops up and sometimes interferes with the clients' environment, especially for clients who often synchronise.

Date range should have all dates possible and not only this year and last year. 

We are selling investment goods and most projects take more than 2 years from first contact (Sales opp) to a closed deal.

Would be great if you can add this.

I am trying to create a drip campaign in AMA and have inserted a decision action after sending an email to determine if the email was opened or not. If it was opened I want to send the next email in 7 days if not I want to delay the next email for 20 days. Currently you can only assign a time delay for making the decision (ie before the decision point) you are unable to change times on the yes or no paths.

A work around for this is to add a blank action on the no tree then add a time delay but this is a bit clunky

On the desk top version of Act it's possible to put spaces between phone numbers to make them easy to read, e.g. 020 7123 4917, rather than a string of numbers, 02071234917.

Please can this be incorporated into Cloud Act?

Cheers,

Steve

My company has been using ACT! since version 2.0; and we have since upgraded through the years. We just updated to version 21 and implement remote access to the database through ACT companion. 

After using ACT companion for a few weeks, we have the following suggestions: 

- show the company name in the contact view. Currently it only shows the name and phone number, but if you have a contact record without a contact name, it only shows the phone number. 

- allow users to create alarms when they are scheduling activities through the app. Current functionality does not allow this at all.

- allow users to sort opportunities by open or closed.

- Currently there is a glitch so that when an alarm goes off, a user gets three notifications on their phone. This is annoying at the very least. 

- allow users to customize which types of notifications they receive on their phone. I don't need to know when someone in my organization adds a contact.

I'm sure that my users will think of more suggestions. 

Swiftpage staff, please let me know how you handle user suggestions. I would really like to see these suggestions implemented.

Regards, 

George Johnston

Balfrey & Johnston Inc.

There is the ability to create a separate activity for multiple contacts in Act! for WEb, but there is no option to clear multiple histories in Act! for Web.

This feature is available in the Windows version of the software and should be available for web users also.

Customer would like the ability to hide / collapse the KPI bar in opportunities list view as it takes up space in the list 

Adding this as field in a table would be useful to see historically where how long it takes to get out of a stage. This would make a nice Insight chart so customers can do what they can to reduce the sales cycle time.