What I see in my outlook email I expect to see in ACT!....too much to ask????

[#1]

Our company often generates long a detailed support and sales email threads and multiple people may reply with comments made in RED, blue, green etc where each new contributor will select a new colour within the context of the customers orginal message...I think this is very common these days.

These messages can become very complex but easy to review as each persons comments can be quickly identified by colour.  However when attached to Act! they are copied in plain text and the formating is lost.  This means it is not easy to use ACT to review a clients history and I normally have to go back to Outlook and do a search.

I would like to see HMTL formating within this preview panel to

(1) support the orginal text formating

(2)  to display pictures within the message,  as a software company our customers often include screen captures in the messages they send to us - which are also lost within act.

(3) We often prepare simple price quotes in tables within outlook which are also lost

I suspect a simple change from plain text to HTML (as supported in Outloook) would solve all of these issues and further suggest that without this feature ACT is only useful for reviewing the most simple messages.  I think most people would expect ACT to save emails with so they can be displayed like the orginal??

[#2]

A growing trend these days is the concept of the Enterprise Social Network (ESN). They're designed to:

1. Move some communications off email, which is getting clogged with difficult-to-follow conversations, as you face. Anything that can offload correspondence is a good thing, as users and organizations find themselves choking on their email,
2. Provide a more visual display of these threads, similar to FB,
3. Engage customers + employees in communication and colloboration.

Such ESNs as Microsoft's Yammer, Salesforce's Chatter, Tibbr and Contatta are excellent examples of this new category of software.