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by Bronze Contributor
on ‎12-10-2013 05:43 AM

A growing trend these days is the concept of the Enterprise Social Network (ESN). They're designed to:

  1. Move some communications off email, which is getting clogged with difficult-to-follow conversations, as you face. Anything that can offload correspondence is a good thing, as users and organizations find themselves choking on their email,
  2. Provide a more visual display of these threads, similar to FB,
  3. Engage customers + employees in communication and colloboration.

Such ESNs as Microsoft's Yammer, Salesforce's Chatter, Tibbr and Contatta are excellent examples of this new category of software.