The current Knowledge Base needs to be updated to focus on and reflect in the content the current ACT! 18 product and those recent products that should be recognised in sunset status i.,e. ACT 16 and 17.
Too much of the Knowledge Base contains material which has been updated for Act 18 versions but shows layouts and examples based on older versions ( back to ACT! 6 in some cases)
Perhaps the most practical approach is to take the current Knowledge Base and extract all Older versions out side the Sunset Status into a separate Obsolescent ACT! Version Knowledge base
Many of the issues raised for older versions have been "Fixed" or have been changed significantly in later releases of the software.
We should be encouraging users of obsolescent software to upgrade and not waste the time of the ACT! Support Team, ACC's and other Users who want answers relevant to the latest or sunset versions of the Program. The KB should be reflecting the current design and formats and not showing examples of "Yester Year "
Time to get tough on those who fail to move with the times. Let those who are the loyal supporters of ACT ! development and improvement receive the benefit of accurate,current and relevant information in the Primary KB and those who want to continue using older software live with the "No Longer Supported" content of the Obsolescent KB.