A Cloud user would like to be able to add a folder path to the documents tab in a contact. Then by clicking on folder path, the said folder would open.
Currently this method work on Act! desktop, however not in Cloud or Premium Web.
On the Cloud when you click Add in the document tab you can select Link (URL), a small window appears and you can give a name and an "Address (URL or Folder)". This part could, and has, mislead the user in believing this works as the desktop does. On the Cloud you merely see the folder path inputted and clicking on it has no response.
The Cloud user would like the 'Folder' part remove, to not lead to a miss understanding or that folder paths could be used, and react like on desktop and open said folder.