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by
on ‎04-12-2020 10:46 AM

An issue with this is that it also needs changes to IIS

 

Regards,
Mike Lazarus
Act! Evangelist
GL Computing, Australia
https://about.me/GLComputing
http://Blog.GLComputing.com.au
https://twitter.com/GLComputing

GL Computing Facebook Page - https://www.facebook.com/GLComputing
LinkedIN ACT! Fanatics Group - https://www.linkedin.com/groups/49896

by Gold Contributor
on ‎04-13-2020 02:17 AM

It's a standard Act! menu item in Windows Act for Web on the server. Just looking to interact with it from the web interface to save a call to tech support when you want to adjust this setting, which you do most of the time s the default 20 mins is too short for most users.

by
on ‎04-13-2020 10:55 PM

Making the change in Act! on the server needs to restart IIS. Not really goodd when you're connecting via the web.

 

Regards,
Mike Lazarus
Act! Evangelist
GL Computing, Australia
https://about.me/GLComputing
http://Blog.GLComputing.com.au
https://twitter.com/GLComputing

GL Computing Facebook Page - https://www.facebook.com/GLComputing
LinkedIN ACT! Fanatics Group - https://www.linkedin.com/groups/49896

by Gold Contributor
on ‎04-14-2020 02:35 AM

Understood, but no different from me calling support and asking for the change and they do it straight away. There's a temporary inconvenience as everyone is unable to access the web interface for a few seconds whilst IIS does a reset.  A small inconvenience for the benefit of not being automatically logged out every 20 mins in the future don't you think?

by
on ‎04-14-2020 03:07 AM

In a hosted multi-tenant environment, it's more complex than that.

Not just not accessing ... But being kicked out in the middle of a large entry?

 

As this usually only happens once per site, it's not that much of an inconvenience to call support.

On the other hand, it does take resources to add the code to build this into the web.

 

Two possibilities:

  1. If enough people make this request, they could set the default higher
  2. When the multi-tenant version is complete, it might allow better individual control over IIS.

I'll ask if there are other options during my next QA call

 

Regards,
Mike Lazarus
Act! Evangelist
GL Computing, Australia
https://about.me/GLComputing
http://Blog.GLComputing.com.au
https://twitter.com/GLComputing

GL Computing Facebook Page - https://www.facebook.com/GLComputing
LinkedIN ACT! Fanatics Group - https://www.linkedin.com/groups/49896

 

 

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