I love the fact you have incorporated syncing with outlook into Act 2011. I have a suggestion that would help my situation and possibly other users. I previously used Double Look and with their system the lasted edit to either data base was updated in the other. I travel and am out of the office quite a bit and update on my phone, I in turn sync blackberry to outlook the to Act, as well as in Act when in office. With your new operation the sync only allows to select to keep Act data of Outlook data not whatever is latest. I discovered this when I had been working with Stanley Moras in your customer service. We discovered several duplicates in Outlook I in turn deleted those items from outlook performed a sync and they were not deleted fro Act as the setting was to keep act contact. My suggestion would be not to keep either Act or Outlook rather keep the most recently modified.