Support Digital Certificates

[#1]

More and more companies are requiring their employees to use digital certificates for signing emails (_and encryption) as they try and move away from being dependent on passowrds (even strong passwrds are essentially weak). Unfortunately, I find out the hard way that Act does not support them. The result is any email that has a signature attached to it, will not get recorded in history.

I have no choice if my clients send me ones with a certificate, and unfortunately our corporate policy is baked into the email settings where i cannot disable outgoing mail from having one - so i cannot record anything i send, and some of what i receive. I find it really surprising since my emails are going our as clear text, so it is not a read issue. The cert just seems to throw the queue off - a poorly written piece of code on Sage's part.

I am pretty surprised by all of this since Microsoft bundles PKI into their Server 2007 for free and therefore can and will be used across the MS ecosystem in a business. More surprised by the fact that there is NOTHING in ACT documentation on the lack of support for it, errors likely to incur, or an official statement on whether it will be supported or not. Yep, amazed. Anyone else with me on this?

[#2]

runman04 - with you on this as well.  Just today I had a user who was unable to attach an email to ACT history.  Got the message "Object reference not set to an instance of an object".  After trying several things, we contacted ACT support.  Then after 45 minutes of trying several things, the user mentioned that the email was digitally signed!  By forwarding the message to the user, (which stripped out the digital signature), the email could be attached to ACT history.  The ACT support person I spoke to was going to pass this on.  Maybe someday this workaround will get into the knowledge base to at least help when receiving digitally signed emails.  But this will not help you

with emails that you are sending out that are digitally signed.  Wonder how long it will take for ACT

to support this?

[#3]

Same here...shame that nothing happened so far and the status of this is still "No plan to fix".

http://kb.swiftpage.com/app/answers/detail/a_id/30432/kw/email%20signatures%20history