We all received the e-notice from Act that they were "improving the efficiency" of service in March. Hidden in that "good news" was the critical element: Online service questions (FAQ) only, no more human telephoen contact, no more service WE PAID FOR. Here is the message I sent them:
This is not what we have PAID you for… we have paid you for 24/7 Platinum phone support. Clearly you are DOWNGRADING our service, already paid for. I consider this a breach of contract and possibly subject to a class-action lawsuit. And I am sure all other so-called platinum customers will feel the same.