Cannot choose to cancel a Step. Think about it: You've spoken to the client and in the interim a Smart Task Step pops up for you to make a call, the options are "Call Completed", "Call Received", Call Left Message & Call Attempted" NO option for "Call Not Made" or better yet "Call Cancelled". To make matters worse, one cannot delete a call Step without canceling every Step the follows, effectively canceling the Smart Task.
Same with the Email Step, you either send an email, whether you need to or not, or you must cancel the Smart Task.
Luckily the "To Do" activity has a "Not Done" even thought it would be convenient to simply cancel but at least one can continue the Smart Tasks by choosing "Not Done"
How bloody infuriating. Did no one think about the likelihood of changes happening between the inception and the end of a Smart Task, which could be weeks, months or years.
Yes, there are many more deficiencies, no options to remove complete ST, not options to cancel more than one ST at a time...I could go on.
I think this feature has tremendous potential and it is sad to find these dumb deficiencies.
Before I can recommend this product to colleagues I would like to know if these and other annoying bugs will be fixed prior to the release.
I find it disconcerting that there aren't more complaints, makes me wonder how many testers are taking the time to delve into Smart Task cause if they did they would realize that this part of Act! Is not nearly ready for prime time.