I can't remember whether this feature existed in earlier versions or not, but with ACT! 2010 and Outlook 2007, when I manually save an individual email to an ACT! contact I don't get any option to choose how much ACT! History should be created ( Subject Only, Subject & Message etc), which would be really useful. I normally save subject and message as a default, but occasionally need to save an attachment as well, with the email.