One chart in Insight (Customer Interactions) is titled "Activities by Sales Rep"
"Sales Rep"? well, yes they might be. They might also be sales consultants, Account Managers, marketing people or users of Act! who have nothing at all to do with sales.
Perhaps "Activities by Act! User" would be a more appropriate term?
Although since the chart has no time-frame in the title bar it's fairly useless anyway.
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