With the release of ACT! v17 and the recent updating of the Obsolecence and Supported Versions Policies it is time to remove the plethora of KB articles that carry the following disclaimer and are relevant only to Obsolete Versions of ACT.
Disclaimer: This article was written about products for which Sage Software, Inc. no longer offers support. Therefore, this article is offered “as is” and will no longer be updated. If you need assistance with issues pertaining to an unsupported product, please refer your questions to the ACT! Online Community or to an ACT! Certified Consultant. For more information regarding currently supported versions of ACT!, please see our Obsolescence Policy
These Articles are only of use in support of products that are supposedly "no longer supported." If they must be retained then they should be incorporated into an Archived KB which clearly identifies as applicable only to Obsolecent Versions of ACT! and list the versions for which the KB is intended to provide historic reference only.
KB Articles that were generated for versions 2 - 2010 often indicate they have been "Updated" in the past 2-3 years - when in fact the processes they detail are no longer available the current versions. Archiving these articles will prevent confusion for KB users looking up with a generic keyword search trying to determine how the process applies to their version.
For those of us who support ACT! Users, we need to ensure that all material used or available in support of our clients is current, relevant and accurate.
In this respect I suggest the following for consideration:
The Active KB should only contain references material that is appropriate for Supported Versions
Each KB Article in the Active KB should identify which ACT! Versions they apply to - as later versions may have different processes and methodology when used to support rectification , incidents or failures
Any KB Articles relevant only to Obsolete Software & Systems be moved to an Archive DB as soon as possible
As each ACT! version is placed into Sunset Mode and then with Obsolence removed from Support; any Version Specific Articles should be moved to the Archive KB for reference purposes only.