It detracts from ACT! as a robust CRM product and those who are not aware of the fragility of the process and the risk of duplicating contacts should be spared the experience.
And likewise the sync with Google ...
Regards,Mike LazarusACT! EvangelistGL Computing, Australiahttp://about.me/GLComputinghttp://Blog.GLComputing.com.auhttp://twitter.com/GLComputingGL Computing Facebook Page - http://www.facebook.com/GLComputingLinkedIN ACT! Fanatics Group - http://www.linkedin.com/groups/ACT-Fanatics-49896
How about not using the option?
Some of use use the functionality,
Are we talking Contacts or Calendars here?
In my experience Calendar sync works OK but Contact sync is asking for trouble.
Basically if you could ensure that it is disabled and Outlook.ACT Integration service does not start-up after install that would be a start. Also add permission so that you can give and take away the permission.
I think ACT to Outlook and Google integration work for single users but fear potential nightmares when company is on Exchange and impact to servers in duplicating contacts and calendar. Usually another add-on can be used if this is a requirements. Have spend alot of time on support issues so would rather be able to disable feature centrally.
My preference is to just use Outlook for email integration but users get hung up on Gmail, Google, and mirroring their calendars and contacts. There are so many options it gets messy and some work better than others. I like to use an approach that I know works and will not be a support issue.
Disabling Google and Outlook ACT Contact/Calendar sync from a permissions perspective would be an excellent way to deal with exposure and ensure that they are locked down and cannot resurface later to create larger issues with the database because 1 user decided to try it out.
We encourage people to setup the Gmail account in Outlook and cautiously advise that if you must integrate Google calendar then do so knowing that there is potential for problems, for instance stay away from editing of reoccurring activities and having the changes sync. We strongly advise not enable contact sync.
If there was an option to provide unidirectional sync of ACT! > Outlook for calendar that would help, but unfortunately you don't get to choose.
I agree with Jeff that the Outlook Calander Sync works fine and should be retained. But NOT Contacts sync.
For those who are happy with calendar sync for Outlook have any tested the sync post an editing of a recurrring activity?
I want the feature (sync with Outlook, sync with Google, or sync with Outlook and Google). But don't trust it currently. We use a third party product (123 Sync) to do sync currently. But I do feel this feature set should be core to the product and (importantly) be reliably stable.
Until we are able to control the synchronisation from ACT! and prevent duplications and alerts/alarms being added to calendars with inability to turn off the current Syschn between Oyurttoll/Gmail and ACT! is unstable .
Some users synchronise their Gmail with Outlook and their Phones then attempt to use the synchronisation ACT! Gmail as well. Result is very messy.
Need to stop the insertion of the ACT! messages in alerts/alarms such as
"========== Sage Act! Activity (Meeting) ===="
etc. these take up a lot of space in the calendar and also on Smartphone screens preventing optimised use of screen capacity.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.