In the spirit of saving time, (since time is money!), it would be very helpful to have one button to click on when receiving a call from a customer.
As it is now, when a customer calls and I have opened their contact record, I have to click on "Schedule Call", then click "OK", then click on "Activities", then click on the "Clear Activity" box, then click "Received Call" - just to record that a particular customer called me.
After all, most incoming calls are not scheduled - at least in our industry!
The same could also apply to those that occasionally have customers that "drop in" on them. They are not scheduled meetings, yet to record that impromptu meeting happened, it has to be scheduled and cleared - after the fact.
For those of us that take a hundred+ calls per day, it would save considerable time to be able to be in a contacts' record and hit one button that opens a "Received Call" (or Meeting) dialog box to where the details can be recorded and followups scheduled.