We often use the ReadReceipt functionality of Outlook to ensure an email was read by a client. However, ACT does not allow attaching these from Outlook to the contact.
When you go to do this the Attacht to Contact and QUick Attached are grayed out becvause Act does not see the Read Receipt as a valid email. A work around is to forward to youselef and then attach to the correct client(s). Would seem that this would be a great feature to have.
I am using Act! Pro Version 188.8.131.52, Hot Fix 3 and Outlook Version 14 (32 bit)