I am not able to understand why email can not be downloaded right into act wtih out using outlook. As a user, I hope I am not alonw on this, I hate to have to open Outlook to email. I really want to abandon Outlook completely. In your 2007 version I was able to do it. Currently for 2009 your support team will not help me configure an Act only pop 3 download for emails. Act is a phenominal data CRM but this one issue is very frustration. When will your team be implementing and supporting an ACT stand alone email function?