I.m.o. the most confusing feature in ACT! is the phone field and the formatting of the number
probably not an issue if you only use national numbers, bit it is complicated when used in an international setting
Even after 10 years i still have problems with explaining it to my customers.....
you have to:
fill in country in my record, this will set the default
When using a different OS language then ACT! language, have to fill in country in language of OS (or not? use countrytable from os? confusing...)
how to prefix countrycode (other then always show..) so that with sync with phones, numbers can be used for international dialing
when using the number in the office you have to dial a 0 first, but you dont need that on your phone.
when sharing the database with several offices/locations (can be in other country) other prefixes are needed
idea: make a general preferences window (one (1) window) with all needed options for phone formatting in an international environment.
personally I think SAGE made a huge error in moving away from the phone.fmt filewhich supported multiple spellings for each country. The move to the Windows registry limits you to a single spelling. For peopleliving in Switzerland it is only polite to put the country name in the language of the area where the person is located. So if they are in the Italian part of Switzerland it would be called Svizzera, in the French part Suisse and in the German part Schweiz. The current solution however only allows a single spelling for the country.
A small step in the development of ACT! but a huge leap backwards into obscurity.
I really hope SAGE wakes up and looks at all the comments on the internet and in the SAGE Community. There are hundreds if not thousands of people who have the same problem.
Re-introducing the phone.fmt file, even as an option in Preferences, would help most of the users.
To start with, there is a conflict between the Phone field and the Country field.
Phone field is using the country names from the OS, while the Country field is using a drop down list created by Sage.
Please use the country names from Windows on both places. I think that would solve a lot of frustration for international users.
Next, make Country a required field when adding a new user.
Have to agree Lejon that this is frustrating for international users, however can't see how your defaulting to the OS for the country codes is going to work.We have Act Pro 2013 in English with one English Win 7 user and some Taiwan Chinese Traditional XP users. We're export orientated so need the countries in English. If using the OS then the countries appear in Chinese characters for the Chinese OS users and English for the English OS - not good.This also causes problems with the phone settings as the English OS won't conflict with the Sage drop down Country list whereas the Chinese OS users conflict as their phone countries show up in Chinese characters.
So for now for phone settings have to turn off country code in preferences and use Free Form layout to manually type in the dialling code. Irritating as that means can only have 44 and not +44 as Free Form won't allow input of the + symbol.
Which leads to the question - anyone have any ideas how we can set things up better? At the moment have to tell users not to touch the country code button with the 3 dots!
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