My customers find themselves using the Quick Attach feature in ACT! but I get complaints that customers have no easy way to determine if an email has already been attached from within Outlook. They have to open the Attach to Contacts Progress program and then scroll to find if an email was attached. This is cumbersome and problematic.
I have a feature request that would allow any attached email to be moved to a user designated folder such as the a folder named ACT! Attached (nice continual branding also in Outlook).
Once the email is attached, the program would move the email. Of course this would have to be an option or the customer could get an optional prompt. It could also move the email to the Deleted Items folder.
This would be a GREAT feature addition.
Also, please consider a fourth option for attaching emails including 'Subject, Body AND Attach' the email. I have already asked for this in the past and I use an addon that addresses this. However, I dont want my customers to have to purchase an addon just for this one feature.
The reason for this request is that some want the body of an email is in the history so that it can be searched on using the keyword search. They also want the email attached to keep the integrity of the actual email which can be resent or forwarded.