It is somewhat cumbersome having to switch back & forth between Outlook & ACT when you receive an email. I would like to be able to receive emails directly by ACT without ever opening Outlook. I don't know if this is possible, but one idea would be to have a window on the dashboard display your Outlook inbox where you could have a quick snapshot of the emails coming into Outlook & decide whether or not to attach to an ACT record. I would also like to see a window available in the dashboard that would allow me to set up an internet home page, so I could go quickly to the internet to search for the information I am looking for at that moment. Maybe these features are already available in ACT, if so please advise, because I obviously am not reaping all the benefits of this program.