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Multiple Email Address Recognition

Status: Available in ACT! 2010
by sirving on ‎08-01-2009 01:14 PM

I would like Act to be able to recognize multiple email addresses for a customer so that outlook could also attach emails regardless of which email address they used.

 

Have a primary email and a secondary field created. 

 

Thanks 

Comments
by
on ‎08-02-2009 03:04 AM

ACT! should already do this with ACT! 2009.... at least, when sending.

 

Are you finding it doesn't?

 

Sending or receiving?

Manual attach or automatically?

 

Regards,

Mike Lazarus

ACT! Evangelist

by sirving
on ‎08-02-2009 08:10 AM

Mike,

 

It does not attach. I brought this up to the Edge support line and they beleived it was going to be in 2010 release, but I do not see it in the Beta either. 

by sirving
on ‎08-02-2009 10:20 AM
I have emails attaching sending and receiving with outlook without issue. The example and problem is that I have contacts that sometimes use their blackberry, gmail account to send emails to me when received I cannot have the attache to the act database as the field for email address on the contact scree is what is triggered upon. Doe that make sense?
by sirving
on ‎05-15-2012 09:21 AM

Mike,

 

It will attach when you send a message without issue. But inbound it is a concern. You can manually attach, but it is a pain to do this on multiple emails. Any suggestion would be welcomed.

by
on ‎08-20-2012 11:55 AM
Status changed to: Available in ACT! 2010
 
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