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Multiple Email Address Recognition

Status: Available in ACT! 2010
by on ‎08-01-2009 01:14 PM

I would like Act to be able to recognize multiple email addresses for a customer so that outlook could also attach emails regardless of which email address they used.


Have a primary email and a secondary field created. 



on ‎08-02-2009 03:04 AM

ACT! should already do this with ACT! 2009.... at least, when sending.


Are you finding it doesn't?


Sending or receiving?

Manual attach or automatically?



Mike Lazarus

ACT! Evangelist

on ‎08-02-2009 08:10 AM



It does not attach. I brought this up to the Edge support line and they beleived it was going to be in 2010 release, but I do not see it in the Beta either. 

on ‎08-02-2009 10:20 AM
I have emails attaching sending and receiving with outlook without issue. The example and problem is that I have contacts that sometimes use their blackberry, gmail account to send emails to me when received I cannot have the attache to the act database as the field for email address on the contact scree is what is triggered upon. Doe that make sense?
on ‎05-15-2012 09:21 AM



It will attach when you send a message without issue. But inbound it is a concern. You can manually attach, but it is a pain to do this on multiple emails. Any suggestion would be welcomed.

on ‎08-20-2012 11:55 AM
Status changed to: Available in ACT! 2010