I just spent 2 hours on the phone with Tech Support with a nicew lady from half-way around the world whom I could hear turning the pages of her 3-ring binder when she was not muted so she could talk to someone else in the room at her end. During those 2 hours, we accomplished NOTHING! She had no knowledge of the problem, she had no knowledge of the SQL environment (which is the source ofd my problem, according to the Sage Knowledgebase) and after I insisted that I speak to someone who could help me troubleshoot the problem, she politely informed me that she would escalate it and that someone would get back to me in 2 to 3 business days. It's a good thing the company spent the extra money for the "premium support"... They have been down since this morning and will not be able to conduct business again for "2 to 3 business days". This level of technical suport is unacceptable! We need more immediate and more effective access to technical support.