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by gmartin
on ‎05-23-2011 08:03 AM

Kathy,

One option currently available is 'Duplicate Checking'.  This is found under Tools > Preferences.  Then depending on the version of ACT!; either the General or Admin tab.  You can set it for Contact > check Contact field.  When you enter a new contact name, it will notify you if another contact with that same name exists.  It won't prevent you from creating a duplicate, but will notify you of the duplicate and allow you to take action at that moment (ex: delete the new contact record, update the original record, verify they are in fact duplicates and not just 2 people with the same name).

 
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