We do business around the world and in many languages there are additional letters that have unique sounds according to special characters that are printed above the letter. Here are a few examples, (Ä å æ õ ĥ ü ). ACT allows us to enter these special letters into the name fields (company, first name, last name, contact, address, city, etc) but does not allow us to enter any of these special letters into the lookup field in order to do a lookup for a company/contact/city that is spelled using one of these special letters. Without this functionality, they can only create large lookup lists and then sort on a given field and then search through the entire list to find the contact/company they are looking for. This is very inefficient.