"Left message" it should not update the date reached. Obviously if I had to leave a message I DID NOT REACH THE CLIENT. This makes the last reach date in the record worthless and I need this to be accurate. Left Message means I have left them a message and is different from call attempted.
Hrmm....I thought I tested this in the past and it behaved as you suggested it should.
I have written internal procedures to use the left message option for this reason as I use dynamic groups to show customers I have not spoken to in 90 days.
I have tested the latest version ACT 11.1 HF 1 and can see what you say is true.
I would consider this a bug, not a feature request.
This has been around for several years - and yes it should be characterized as a bug. I remember earlier versions (maybe even back in the DOS days) behaved differently.
I select the Call Attempted option if I get voicemail at a contact. It updates the "last attempt" field and seems to work OK for me.
Until Sage fixes the issue, I recommend you use Call Attempted when leaving a message. Create a Regarding drop down that says, - LEFT MESSAGE. You can then pre-pend this with the regarding.
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