I might be missing something, but if I send an email or complete an activity or receive an email, the "Last Results" field does not tell me these things. Is there an option to allow me to do this or do I have to ask for this as a feature option?
I would like to know the same thing, I have used ACt off and on since 1990, and I recall that last results filled in automatically with last activity or note
The Last Results field is not a system field, so does not automatically update when an activity is cleared. It is standard dropdown field, where the user would select a value. This field can be edited by the user. When an email is sent, the Last Email field will update; when a call is completed with result "Call Completed" or "Left Message", the Last Reach field will update; when a call is completed with result "Call Attempted", the Last Attempt field will update; when a meeting is completed with result "Completed", the Last Meeting field will update. I hope this helps to clarify.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.