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by rfiveh2003
on ‎09-07-2010 02:23 PM

I would like to know the same thing, I have used ACt off and on since 1990, and I recall that last results filled in automatically with last activity or note

by
on ‎09-08-2010 06:39 AM

Hello rfiveh2003

The Last Results field is not a system field, so does not automatically update when an activity is cleared. It is standard dropdown field, where the user would select a value. This field can be edited by the user. When an email is sent, the Last Email field will update; when a call is completed with result "Call Completed" or "Left Message", the Last Reach field will update; when a call is completed with result "Call Attempted", the Last Attempt field will update; when a meeting is completed with result "Completed", the Last Meeting field will update. I hope this helps to clarify.

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