I would like to suggest that the existing Knowledge Base be updated to reflect the status of ACT! today and become more relevant to the latest versions.
Over time the KB has has grown with the release of new versions of the product and the Answer IDs need to be targeted towards the Versions in use.
While I realise that there are still users of the product older than 10 years , and my own experience goes back to ACT! 4,
it is perhaps time to move these older Answers IDs to a separate KB dealing with Obsolete or Obsolescent versions which are cluttering the KB.
I would suggest ant version older than 5-6 years should fall within this category since it is unlikely that SwiftPage Administrators want to be reviewing problems that should have been addressed and resolved during the life cycle of the older products.
In Updating the KB to reflect the current versions it is important that the Answer ID reflect the latest status Update Date and removes any reference to the older KB articles that are no longer relevant to Operating Systems earlier than Windows 8 or perhaps Vista at a pinch.( to cater for those users that have not kept up their systems maintenance.) Many of the existing problems with ACT! relate to the effects of Windows 10 and associated SQL Versions.
We do not need the KB cluttered with Obsolete and irrelevant History