We have noticed that the formatting abilities of boxes are quite limited. There is no ability to add dot points, and it is difficult enter data onto a separate line or make paragraphs when we have free flow text.
We also have issues with the way the data flows through to a template. If we have made paragraphs in a box on ACT!, it all merges into the one line in the document. This means we have to edit the information twice. I have also noticed this happening with addresses - the street and suburb sometimes all end up on the same line.