After 19 years as a faithful act customer, I am at an impasse, on hold for the third time today because of dropped calls and more than willing to file an action to get results and a refund for misrepresentation and the delivery of non-merchantable products.
Sage Mobile Live is the red-headed step child to the other failure now known as Sage Connect. Having been told that we must upgrade to 2011 Premium makes our total investment over $325 for one person. [Edit: Removed account number] I would like someone within the organization to contact me regarding an immediate refund.
It is unfortunate that I had an outsourced call associate as to return my call because it would be the very first first-tier call I have made to India where they were given the ability to return calls. Nevertheless, they have not, I anticipate they will not, and after the second dropped call, I am now sitting on hold a third time at magic minute number 40 for a total of 1.2 hours today only.
If you build a product and supply the end user a "fix" that you call an upgrade, it is our choice to sign on for the promise of something that works. It rewire a complete upgrade and deliver something that is known to be failed repeated, it is viewed by most as misleading and the aspect of merchantable delivery comes into play.
Do the right thing and contact me for an immediate refund. There are far too many let down and frustrated users on theses and other boards to fail to respond and more than enough to make the a Class litigation.