Email attaching is a long discussed topic, and no matter what is done it likely always will be. One of the recurring issues I see is that Microsoft Outlook won't run the ACT! Add-on. Although this is often a Microsoft Outlook issue, clients percieve it to be an ACT! issue.
And now with the introduction of Office 2013, and more people wanting to run Office 2010 x64 (for which add-ons from most vendors don't work) email attaching is becoming yet more of an issue.
I'd like to see a feature that allows the user to simply BCC’s an email to a predetermined email address i.e. email@example.com, ACT! would be given the login details to that email box (username, password, smtp and port)
It would check on a schedule, i.e. 15min, 30min, 1hr, 2hr, 3hr, 6hr. (or perhaps this could be a subscription service? similar to what Swiftpage has been? this would mean that clients having to figure out smtp addresses and ports could all be avoided for $5 a month?)
Any email in that mailbox, it would attach to any records that have the TO: or CC: address from that email address.
This makes it a user problem or an Outlook problem, i.e. the user didn't BCC it, and not an ACT! addon problem because there is no add-on. It lets people use Thunderbird, or any other email client they want. This is a big plus because it means that emailing from Android, iDevices, Mac’s etc etc simply means BCC the firstname.lastname@example.org address and it’ll get attached.
If you like this idea, if you would use it, please KUDO this post.