After fully observing how the Document tab works, I propose a few ideas to improve the Document Tab and ACT! overall.
#1) Adding and Removing a substantial amount of files from the Document tab should not take as long as it does. Not only that, but it freezes the computer while it's happening. Try adding 70-100 files to a document tab and then removing them and while this is happening and watch paint dry while it's going on.
#2) The right click menu corresponding to the document tab should have cut, paste and copy and move functions. For example, the Group tree and the Document tab is the perfect example. I am on a group layout and I want to move or cut/copy a file to another group layout. It would be nice if it could be cut, move the mouse to another Group ON THE TREE Itself and right-click paste. Voila! I just cut a file from one Group Layout and pasted it onto another USING the Group Tree to paste it!
Of course, if you wanted to copy it, then copy it and right click the tree structure and the destination of the copied file and it should go there!
A move command could use the dialogue box that could move multiple files to multiple places or a single file to multiple places. If you wanted to move the file from a Group to a Contact or Company or vice versa or whatever combination, these commands should be available.
#3) I can see why ACT! wants to avoid using real folders instead of a shortcut link. ACT! buries the attachment folder so deep into a directory name that if you add addtional directories and file names, it quickly reaches a limit of 250 for file naming purposes. Surely there must be a better way. Maybe there is an answer that I don't know about, but why can't we choose where the attachment file could be located? That way we could create real folders in the attachment folder without the risk of reaching the 250 character limit on file naming. We could then create folders in the document tab without a problem.
#4) Clicking on a document or multiple documents and typing CTRL+C does not give the user the ability to copy the file names to the clipboard. Task list does, Why not the document list in a specfic tab.
I am willing to be that this oh so old document tab system will NEVER be updated to any standard. There are obvious reasons. The technology is so YESTERDAY it's not even funny.