Isn't it about time ACT! came with a Direct Dial (DDI) phone number field straight out of the box?
Many companies now use such a number so that outside callers can bypass the switchboard and get straight to someone's desk.
If you did this, you could then amend the default contact field mapping when syncing to Outlook so that both numbers are accessible in Outlook. At present the Alternate_Phone field doesn't map.
(And a UI for the field mapping process would help the world go round too).
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