I spend too much time de-duping contacts from the 20+ users of our ACT database. I would like to see the de-duping tool enhanced. In addition to the method currently provided, I would like to see these improvements:
- Start the de-duping process from a lookup. Thus, when I find duplicates during normal use, I could de-dupe them right then without having to figure out a clever way to get them included in the de-dup tool's lookup.
- The current de-dup tool only lets you see the Contact Name and Company fields, no matter what you selected as the fields to use for the lookup. I should be able to select the columns that I want to see, not only the Contact and Company fields.
- Fix the de-dup tool's "FIND" field. It doesn't work. So I might get a list of 20,000 contacts from my search criteria, but I can't jump to the ones I want; I have to scroll, scroll, scroll.
- You have to click "FINISH" after each de-dupe and re-launch the de-dup tool and do another search to do the next one. That adds too many extra clicks to the process. I should be able to dedup a bunch of records without having to re-launch the de-dup tool.