We have several hundred business contacts, but also need to communicate with the companies directly. We need to have a function that permits the creation of mailing labels for the companies by themselves. Currently ACT will only create mailing labels for the contacts and their companies. This is a significant deficiency as I see it. Below is a copy of an exchange I had with the tech support for ACT.
What are the company information you need in the label? Manikandan Kandasamy: For example: like company address email, Zip Code. ect.. Kathryn Cummings: yes Manikandan Kandasamy: Can you specify what are the fields. Kathryn Cummings: mailing labels to the companies only. We do not want to include any contact information Kathryn Cummings: We were working in the company portion, created a look up for the companies we wanted and took the steps to create labels for that look up. Instead of merely 30 companies we received more than 13 pages due to the inclusion of the concats Kathryn Cummings: contacts Manikandan Kandasamy: Ok, I understand. Please standby, Let me do a small research on this issue. Kathryn Cummings: OK, we followed the directions in the book and on-line but it only creates labels including contacts Manikandan Kandasamy: I understand, We do not hae Company labels. I am checking for addon. Manikandan Kandasamy: In ACT we do not have option to create company labels. Kathryn Cummings: Don't you think that is a major failure of the program since you deal with both contacts for the company as well as the company itself Manikandan Kandasamy: Yes, I understand. Manikandan Kandasamy: I have already requested and upadted to this web site http://www.act.com/feedback. Manikandan Kandasamy: This will be read by our Software developer. Manikandan Kandasamy: Please update your query on this web based on how many request they will update the report. Kathryn Cummings: FM pro allows the solutions to be developed including all of these concerns. I am sincerely disappointed in my decision to go with ACT considering the issues I have be encountering. Manikandan Kandasamy: I am really sorry, I understand How hard it is, but as a technician we recommend what customer need, To our software developer.